About / Experience and direction
Software informed by experience on the other side.
Developer with experience as a Junior Front-end Developer at OSF Digital in 2022 and a background in IT support. Software Engineering student with projects in React, TypeScript, Next.js, Node.js and Go. My experience in customer service, store operations and administrative support adds business context to the digital products I build.
A background with different perspectives
Technology, customer service and operations.
My technology experience includes user support at Virtua Max in 2021 and work as a Junior Front-end Developer at OSF Digital between January and June 2022.
Between June 2022 and February 2023, I tried to establish a travel agency. The initiative ended at the concept stage, but what I learned about the area and the sector contributed to Caminhos de Mambucaba. In the following years, I also worked in store operations and customer service, including as a waiter between August 2025 and May 2026.
Today, my focus is software development. This portfolio presents a published local platform, full-stack applications and engineering studies, with documented scope and decisions.
Professional history
Experiences that shape my perspective.
From the most recent role to the start of my career. Both periods at KAL are listed separately.
May 2026–Jul 2026 Operations
Call Center Agent
Frade Spot Participações
Aug 2025–May 2026 Customer service
Waiter
Table service work
Customer service and experience in day-to-day table service.
Sep 2024–Aug 2025 Operations
Store Assistant
KAL Atacado 2
Jan 2024–May 2024 Operations
Store Assistant
KAL Atacado 2
Oct 2023–Oct 2023 Operations
Stock Clerk
Santa Rita Serviços Prestados
Feb 2023–Sep 2023 Operations
Store Supervisor
Poupe Areal Comércio de Alimentos
Jun 2022–Feb 2023 Entrepreneurship
Travel agency conception
Independent tourism initiative
The initiative ended at the concept stage. Exposure to the sector contributed to the perspective applied to Caminhos de Mambucaba.
Jan 2022–Jun 2022 Development
Junior Front-end Developer
OSF Digital
Small interface adjustments and product catalog updates in a Salesforce environment.
Jul 2021–Dec 2021 IT support
IT User Support Technician HD I
Virtua Max Comunicação
May 2018–Jul 2021 Operations
Stock replenishment and administrative support
Poupe Mais Comércio de Alimentos
Current institutional role
Finance Director at ICPT.
Institutional role formalized through appointment minutes and bylaws.
An organizational and institutional perspective that complements my background in technology and customer service.
Education and practice
Learning applied to projects.
Software Engineering
Degree in progress.
Complementary training
Blue EdTech: fundamentals, web and full-stack development. DIO: security and best practices. The catalog preserves each credential’s issuer, date and scope.
Browse certificates ↗Next conversation
Let’s talk about your team.
Interested in full-stack development opportunities.
luisfellypebotelho@gmail.com